Cancellations & refunds

1. Lessons you haven’t paid for

A time you have chosen but not paid for is held for 30 minutes. You can cancel it at any time in My lessons, and if you don’t pay it is released automatically. Nothing is charged.

2. Moving a paid lesson

• More than 7 days before the lesson, you can move it yourself in My lessons to any other open time, at no cost.
• Within 7 days of the lesson, contact Sylvia Tziortzis using the contact details on the home page and we will do our best to find another time.

3. Cancelling a paid lesson

To cancel a paid lesson, contact Sylvia Tziortzis using the contact details on the home page.

• More than 7 days before the lesson: you will get a full refund, or you can move the lesson instead.
• Within 7 days of the lesson: the lesson can usually be moved but is not normally refunded, because the time was reserved for you. Illness and emergencies are considered case by case.
• If the student doesn’t attend without telling us, the lesson is not refunded.

4. If we cancel

If Sylvia Tziortzis has to cancel a paid lesson, you can choose a full refund or another time.

5. Payments that arrive late

If a payment arrives after the 30-minute hold has ended and the time has been booked by someone else in the meantime, the payment is refunded in full.

6. How refunds are paid

Refunds go back to the card used to pay, through Stripe. They usually appear within 5 to 10 business days, depending on your bank. Any discount applied at booking is not refunded as cash.

7. Your rights

This policy does not limit your rights under the Australian Consumer Law. If a lesson is not provided with due care and skill, you may be entitled to a remedy regardless of this policy.